Basic Call Center is for businesses that require a small call center with more sophisticated applications. Basic Call Center activates 10 agents and 2 queues, and is scalable as your business grows. A compatible user interface with Meridian, Business Communications Manager and Norstar platforms protects your training investment for future migration or multisite companies. Additional features include:
20 configurable agents
5 agent priorities
10 announcements
15 maximum lines
Routing steps:
6 day table 6 night table

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