|
Basic Call Center is for businesses that require a small call center with more sophisticated applications. Basic Call Center activates 10 agents and 2 queues, and is scalable as your business grows. A compatible user interface with Meridian, Business Communications Manager and Norstar platforms protects your training investment for future migration or multisite companies. Additional features include:
20 configurable agents
5 agent priorities
10 announcements
15 maximum lines
Routing steps:
6 day table 6 night table
With Additional Purchase add
Advanced Integrated Applications
Auto Attendant
Your own personal receptionist, Auto Attendant answers your telephone and takes messages for everyone in your company-with complete accuracy 24 hours a day, 7 days a week. Custom Call Routing cuts down on "telephone tag" by giving your customers and suppliers direct access to the person they want to reach, allowing them to ask a question or leave information anytime. Auto Attendant includes a long list of standard feature options, including:
Call transfer
Calling name display
CCR levels (10)
CCR trees (4)
Dial extension from CCR
External transfer on Centrex
Flexible line rings before answer
Multiple operators
Remotely record greeting
Remotely set business open/closed
Reply based on calling line ID (CLID) Reports
Transfer to CCR tree
|
|
